I can separate my business life into 2 parts. The time before MASS and the time after. Since then, I will never look back and I honestly can't believe we survived before then. Outside of reality is where many of us business owners try and live. We think that everyone should like us, no problems should ever arise, and that just because we opened our doors they should be flooded with customers ready with a credit card in hand. Marty is my favorite mentor because he is real. He doesn't sugar coat it but that's because he wants us to succeed. And that starts with how we think. I owe Mr. Fort and the MASS program a ton of gratitude as we continue to expand to multiple locations with thriving staff and happier customers.